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BT Broadband

Controls & Settings guide

BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. There are a range of filters to choose from to block content and usage.

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What do I need?

A My BT account (BT ID and Password) If you haven’t signed up, you will need a contact email address and your BT account number (found at the top of your bill)

Restrictions you can apply

icon Alcohol & Tobacco
icon Dating
icon Downloading file sharing
icon Drugs & Criminal Skills
icon Fashion & Beauty
icon File Sharing & Hacking
icon Gambling
icon Inappropriate content
icon Media streaming
icon Obscene & Tasteless
icon Online games
icon Pornography & Adult
icon Search enginges
icon Sex education
icon Social networking
icon Suicide & Self-harm
icon Weapons & Violence, Gore & Hate

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Watch step by step instructions.

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Step by Step instructions

1

Go to MyBT and log in using your BT ID and Password. If you haven’t got an account click the ‘Sign up’ button.

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2

Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’

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3

Then click ‘Setup BT Parental Controls’

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4

You will then see a page telling you that BT are activating your Parental Controls. You will be activated with the ‘light’ filter setting. Setup may take up to 2 hours.

step-3b
5

Once activated, you will then be able to change your filter level to suit your family. You can choose from a range of filters such as Strict, Moderate and Light. There is also the ability to block individual categories or sites.

To help balance screen time, there is a Homework Time setting as well. It can block social media, gaming and homework cheat sites at certain times.

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Search for Guides

Use search to find device, platform and networks guides or let us know if you still can’t find a guide.

Need to know more?

Follow these links to learn more or download this information.

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Visit BT Support

More to explore

See more resources and articles to help children stay safe online.

Related web links

Visit BT Support
See tech guide for age-appropriate devices
View online safety age guides to learn about online risks
Get tips on keeping kids safe on Social Media
Read stories from parents about controls