Reporting an Issue
Tap the Pokéball on screen
Controls & Settings guide
Pokemon GO safety features on the app include pop up warnings to users to encourage safe play and a reporting tool to report any issues with the game or inappropriate gameplay.
A Pokemon GO account - username and password.
Reporting an Issue
Tap the Pokéball on screen
Click on ‘Settings’
Tap ‘Report High-Priority Issue’ and select ‘Yes’.
You can now report your issue on this site
Restrict in-app purchase on your child’s device
You can restrict in-app purchase on your device to prevent accidental or unauthorized purchases from the Shop. Visit our guides to restrict this feature on the following devices; Apple iPhone, Apple Ipad, Android smartphone and Android tablet.
Note about Pokemon GO privacy policy – part of the App policy now states that it can view a phone’s settings and general information about the devices such as whta other apps are being used on the device.
Use search to find device, platform and networks guides or let us know if you still can’t find a guide.
Follow these links to learn more or download this information.
See more resources and articles to help children stay safe online.